Support
Most answers are on this page.
For the rest, we usually answer
within two working days.
Activating
Where does the key go?
In Microlooper or Larsen, click the sun in the top left corner. In Libreria, open Settings and go to License. Paste the key from your purchase email and press ACTIVATE. That’s all: no account, no login.
It says there’s a typo in my key.
A key has 20 characters in four groups, like XXXXX-XXXXX-XXXXX-XXXXX, and it can tell when one of them is wrong. Copy and paste it from the email instead of typing it. Capital or small letters, spaces and dashes make no difference.
My studio computer has no internet.
Activate it from another device. In the same window, click “activate it from another device”. Scan the code with your phone, or open washiaudio.com/offline on any computer, and enter your key and the code on the screen. You get a small activation file. Load it in the plugin or the app, or drop it on its window.
Do I have to stay online?
No. Once it’s activated, it runs offline for good. When the computer happens to be online, it checks the license about once a month. If it can’t connect, nothing changes.
Your three computers
How many computers can I use?
Three at a time, on one license. Installing again on a computer that’s already activated doesn’t take another place. A fresh install of Windows does count as a new computer.
I’m moving to a new computer.
On the old one, open the same window and press RELEASE THIS COMPUTER. Then activate on the new one. You can do this as often as you like.
The old computer died, or it’s gone.
Activate on the new one anyway. If all three places are taken, you’ll see your computers listed: click Release next to the one you no longer have. You can release two computers a month this way, and each time we send a note to the email on the license. Need more than that? Write to us.
Trial, refunds and updates
What does the free trial do?
Microlooper and Larsen: everything works, with no time limit. Until you activate, the sound goes silent for about a second, roughly once a minute.
Libreria: the whole app for 14 days. After that it asks for a key, and nothing you did is lost.
I bought it. Do I install it again?
No. The trial and the full version are the same download. Activating turns the trial off on the spot.
I can’t find my key.
It’s in your purchase email: search your inbox for “Washi Audio”, and look in the spam folder. You can also see all your keys in Your licenses, here on the site: sign in with the email you bought with.
Bought with another address, or still can’t find it? Write to us.
Can I get my money back?
Yes, within 14 days of buying, and you don’t need a reason. Write to us, or ask Paddle, our reseller, at paddle.net. Either way, the money goes back to the card or account you paid with, usually within a few working days, and the license is turned off.
Do I pay for updates?
No. Every update is free. Install the new version over the old one, and it stays activated.
Is there a Mac version?
Not yet. Microlooper for macOS is coming soon. Larsen and Libreria are Windows only for now.
Installing
Where do the plugins go?
The installer puts the VST3 plugin in C:\Program Files\Common Files\VST3\Washi Audio, the folder DAWs look in by default.
Where’s the standalone version?
Microlooper and Larsen also come as standalone apps, which run without a DAW. The installer adds each one to the Start menu.
My DAW doesn’t show the plugin.
Ask the DAW to scan for plugins again, and check that its VST3 folders include the one above. Microlooper and Larsen are 64-bit VST3 plugins, so they need a 64-bit DAW that loads VST3.
Does it work in Pro Tools?
Not yet. Pro Tools only loads AAX plugins, and Microlooper and Larsen are VST3 for now.
Libreria isn’t in my DAW’s plugin list.
It isn’t a plugin. Libreria is an app of its own: open it next to your DAW and drag sounds across.
If I uninstall a plugin, do I lose the activation?
No. Uninstalling leaves the activation on that computer, so installing again doesn’t ask for the key. To pass the place on to another computer, release it first.
Reporting a bug
Write to contact@washiaudio.com and tell us:
- the product, and its version if you know it;
- your version of Windows;
- your DAW and its version, for the plugins;
- what you did, what you expected, and what happened instead.
A screenshot or a short screen recording helps a lot. We answer in English or Portuguese.
Didn’t find it here? Write to contact@washiaudio.com. A person answers every message, usually within two working days.